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SHIPMENT:

With the sending of the order confirmation e-mail, the product / products are delivered to the courier company that the seller has an agreement with.

DELIVERY:

The product (s) will be delivered to the address of the buyer by cargo that the seller has agreed upon. The delivery time is 3 days from the sending of the order confirmation e-mail and the establishment of the contract. This period may be extended for a maximum of ten days, provided the buyer is notified in advance in writing or with a continuous data carrier.

The products are sent to the regions where the cargo companies do not deliver the address by phone notification.

In regions where the Cargo Company delivers one day a week, in cases of inaccuracies and deficiencies in the shipping information, some social events and natural disasters may delay the specified day. Due to these delays, the buyer cannot bear any responsibility on the seller. If the product is to be delivered to another person / organization from the Buyer, the seller is not responsible for the extra shipping costs that may arise from the person / organization not accepting the delivery, inaccuracies in the shipping information and / or the Buyer's not being in place. If the product / products did not reach the customer within the specified days, delivery problems should be reported to the customer service immediately by using the e-mail address satis@cosmedrome.com.

In case of damaged package; Damaged packages should not be received and a report should be submitted to the Cargo Company official. If the Cargo Company official thinks that the package is not damaged, the buyer has the right to open the package there, check that the products have been delivered undamaged, and request that the situation be determined with a report. After the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty completely. If the package has not been accepted and the report has been kept, the situation should be reported to the seller Customer Service as soon as possible, together with the remaining copy of the report at the Buyer.

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