In order to complete your order, you must accept the product return terms below. The following information is submitted for your approval before the order under the heading "Distance Sales Contract" and sent to you by e-mail after the order.
The buyer has the right to withdraw from the contract within fourteen days after receiving the goods without any justification and without penal terms. In accordance with the general notification of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices of the seller delivered with the goods completely and correctly, sign and send a copy to the seller with the product and keep the other copy. period starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.
There is no right of withdrawal for goods prepared in line with the buyer's wishes and / or clearly personal needs.
If the buyer exercises his right of withdrawal, the seller will return the total price received within ten days from the receipt of the invoice together with the product, and any documents that put the consumer under debt, without incurring any expense to the consumer.
The decrease in the value of the delivered goods or the existence of a reason that makes it impossible to return does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the seller must compensate the value or decrease in the value of the goods.
The general return period is 14 days for each product purchased inadvertently. During this period, the return of products that have been opened, used, destroyed and so on are not accepted. Returns must be made in original packaging.
In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned in the state it was delivered to the buyer, the product will not be returned and the price will not be refunded.
For product returns, the situation should first be communicated to customer service. The information about the return of the product is sent to the customer by the seller. After this meeting, the invoice containing the information about the product return must be delivered to the seller via the Cargo company that delivers it to the address of the buyer. If the returned product that reaches the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the credit card / account of the buyer. No refund will be made until the product is returned. The reflection period of credit card refunds on credit card accounts is at the disposal of the relevant bank.
If the shopping is made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the buyer has submitted the purchase request with the number of installments, the Bank pays the buyer in installments. After the seller pays the entire price of the product to the bank at once, in case the installment expenses made from the Bank POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer accounts in installments, again in installments, in order to prevent the intervening parties from falling into disadvantage. If the return date and the card cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month and the buyer will receive the installments paid before the return, after the installments of the sale are over, the number of installments paid before the return will be deducted from the existing debts.
In the event of the return of goods and services purchased by card, the seller cannot pay the buyer in cash in accordance with the contract made with the Bank. In case of a refund transaction, the merchant, namely the seller, will make the refund through the relevant software, and the merchant, the seller, is obliged to pay the relevant amount to the Bank in cash or on account, so the buyer cannot be paid in cash in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer has paid the bank the amount in one go.