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This site is owned and operated by Aurora Group. You can report any questions, comments, suggestions and complaints about the site by calling +90 850 885 2268.

"Cosmedrome", is a registered trademark of Aurora Group. Other product, brand, picture, logo, concept and company names mentioned in the site are the trademarks, trade names and commercial designs of their respective owners and are used for reference purposes on this site.

Cosmedrome has made every effort to ensure the accuracy of all information on this site and cannot be held responsible for typographical errors. All information and materials on this site are "as is" and without warranty of any kind, either express or implied.

All content and presentation of this site are protected by intellectual and industrial property rights. You can view and use all kinds of information, text, pictures and graphics on this site for non-commercial purposes, but Cosmedrome. You may not reproduce, modify, transmit to others, allow their use and publish all or part of all these information, pictures and graphics without the written consent of. You may not reproduce, modify, transmit to others, allow their use, or publish the concept photos used for illustration and reference purposes, in whole or in part, without the consent of the relevant organization.

Cosmedrome will not be liable for any loss or damage that may arise from any action you take based on the information you obtain from this site. is not responsible. Cosmedrome is responsible for any direct, indirect and incidental damages that may arise from viruses or similar problems that may arise during your access to or use of this site and that may affect your computer. is not responsible.

Cosmedrome Online Inc. reserves the right to update this legal warning page and other site content at any time and advises you to visit the legal warning page every time you enter the site.

Our website also has links to other web sites. Cosmedrome Online A.Ş is not responsible for the privacy policies and contents of other sites.

In order to complete your order, you must accept the following product return conditions. The following information is submitted for your approval before the order under the title of "Distance Sales Agreement" and is sent to you by e-mail after the order.

The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without giving any reason and without paying any penalty. In accordance with the general communiqué of the tax procedure law numbered 385, the buyer must fill in the return sections at the bottom of the 2 invoices belonging to the seller delivered together with the goods, fill in the return sections completely and correctly, sign one copy and send it to the seller with the product, and keep the other copy at his disposal. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.

There is no right of withdrawal for goods prepared in line with the buyer's wishes and/or his personal needs.

In case the buyer exercises his right of withdrawal, the seller shall return the total amount received and, if any, any document that puts the consumer in debt, within ten days at the latest, from the receipt of the invoice containing the withdrawal notification together with the product, without incurring any expense to the consumer.

The decrease in the value of the received goods or the existence of a reason that makes the return impossible do not prevent the use of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value or decrease in the value of the goods.

The general return period for any product purchased inadvertently is 14 days. Within this period, the return of products that have been opened, used, destroyed, etc. will not be accepted. Returns must be made with the original packaging.

In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging that were purchased by mistake, and if the product cannot be returned as it was when it was delivered to the buyer, the product will not be returned and the price will not be refunded.

For product return, the situation should be reported to customer service first. The information about sending the product as a return is sent to the customer by the seller. After this meeting, the product should be delivered to the seller, together with the invoice containing the information about the return, via the Cargo company that makes the delivery to the buyer's address. If the returned product reaches the seller, it is accepted as a return if it meets the conditions specified in this contract, and the refund is made to the buyer's credit card/account. No refund will be made until the product is returned. The time of reflection of refunds made to the credit card to the credit card accounts is at the discretion of the relevant bank.

If the purchase is made with a credit card and in installments, the refund procedure to the credit card will be applied as follows: If the buyer has sent the purchase request for the product in installments, the Bank makes the repayment to the buyer in installments. After the seller pays the entire product price to the bank at once, in case the installment expenditures made from the Bank's POS are returned to the buyer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. , if the return date and the card's account cut-off dates do not coincide, 1 (one) refund will be reflected on the card every month, and the buyer's installments paid before the return will be deducted from his current debts after the end of the sales installments, equal to the number of installments he has paid before the return.

In case of return of goods and services purchased with a card, the seller cannot make a cash payment to the buyer in accordance with the contract he has made with the Bank. In the event of a return transaction, the member workplace, namely the seller, will make the refund via the relevant software, and since the member workplace, the seller, is obliged to pay the relevant amount to the Bank in cash or as a deduction, the buyer cannot be paid in cash in accordance with the procedure detailed above. Refund to the credit card will be made by the Bank in accordance with the above procedure, after the buyer pays the amount to the Bank at once.



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